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OBSERVE: New Zealand (NZ) law and international online gambling standards demand transparent, accessible, and multilayered contact mechanisms for licensed operators. The information below has been compiled and structured to ensure full regulatory compliance, user protection, and operational transparency for spin-bit as operated exclusively on spins-bit.com.
EXPAND: This section integrates all current contact channels, legal entity data, and required disclaimers. It ensures that users in NZ, and globally, are informed of their rights and the casino's obligations under Antillephone N.V. (Curaçao) licensing and NZ remote gambling guidance.
REFLECT: The following content provides clear, actionable contact instructions, legal notices, and regulatory protections, meeting both user needs and statutory requirements in NZ and aligned international jurisdictions.

How to Contact spin-bit (spins-bit.com)

  • Email Support (Primary): For all customer support, account, or responsible gambling inquiries, please email support@spins-bit.com. This address is monitored 24/7; you can expect a response within one business day.
  • Live Chat: For immediate assistance, use the live chat feature available directly on spins-bit.com. Our support team is available at all times.
  • Contact Form: You may use the secure web form below to submit your questions or requests. Please provide your name, a valid email address or messenger handle, and a concise description of your inquiry. All submissions are treated confidentially and in accordance with our Privacy Policy.
  • Telephone Support: Currently, a direct phone number is not specified. For urgent matters, please use live chat or email support for the quickest response.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Entity & Regulatory Contact Information

  • Registered Entity: spin-bit is operated exclusively via spins-bit.com by Dama N.V., a company registered in Curaçao (Registration Number: 152125).
  • Registered Address: Scharlooweg 39, Willemstad, Curaçao (legal and operational headquarters).
  • Licensing & Regulatory Authority: Antillephone N.V., License No. 8048/JAZ2020-013 (valid through 2025-12-31). This license covers all gaming activities on spins-bit.com for international users, including those in NZ.
  • NZ Market Presence: spin-bit serves NZ clients exclusively via the online platform; no physical office in NZ is specified. All communications should be conducted through the digital channels listed herein.

Dispute Resolution & Escalation (NZ & International Users)

  1. Primary Contact: For complaints or disputes, contact support@spins-bit.com or use the contact form. Clearly describe your issue and provide supporting documentation where possible.
  2. Internal Review: All disputes are initially reviewed by spin-bit's internal compliance team. A response will be provided within one business day, with a resolution target of 14 days from initial receipt.
  3. Regulatory Escalation: If you are unsatisfied with the outcome, you may escalate the matter to Antillephone N.V. (Curaçao licensing authority). Instructions for external escalation are available upon request from our support team.
  4. NZ User Protections: NZ users are advised that online gambling via offshore-licensed operators is subject to remote gambling guidelines under the Gambling Act 2003. spin-bit (spins-bit.com) maintains responsible gaming policies, privacy guarantees, and anti-money laundering controls in accordance with NZ and international standards.

Regional Compliance Note: All communication channels, complaint handling, and personal data protections are adapted for the NZ regulatory environment, ensuring full user rights under applicable law. Date references and policies updated through 2025 for ongoing compliance.

Data Privacy & User Protection

  • Confidentiality: All messages, queries, and user data submitted via spins-bit.com are processed in compliance with our Privacy Policy and relevant NZ and EU data protection regulations.
  • Responsible Gambling: spin-bit provides 24/7 access to responsible gambling resources and self-exclusion tools. See Responsible Gaming for details.
  • Legal Disclaimer: By contacting spin-bit, you acknowledge and accept processing of your data as outlined in our Privacy Policy. For NZ residents, please ensure your use of spins-bit.com meets all local legal requirements.

Important Notices & Protective Clauses

  1. Authorized Use: Contact channels listed are solely for legitimate customer, regulatory, or responsible gambling inquiries related to spins-bit.com. Unsolicited marketing or unauthorized legal notices will not be processed.
  2. Jurisdictional Restrictions: Users are responsible for ensuring that their use of spins-bit.com is lawful within their own jurisdiction. spin-bit does not accept liability for any breach of local law by users.
  3. Updates: Contact information, legal entities, and compliance policies are current as of 2025-11-06. Users are advised to refer to spins-bit.com for the latest updates.

Brand Usage Notice: The brand "spin-bit" is used exclusively in association with spins-bit.com. All legal, support, or regulatory correspondence must reference spins-bit.com for accurate processing.