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Responsible Gaming

Responsible gaming is a core principle at spins-bit.com, designed to ensure that all gambling activities remain a conscious and enjoyable form of entertainment. The objective is to empower users in New Zealand to make informed decisions, stay in control of their gaming behaviour, and recognise the potential risks associated with gambling. spins-bit.com is committed to providing comprehensive support, guidance, and practical tools to help players maintain a balanced and healthy relationship with gaming.

Risk Awareness

Recognising the early signs of problematic gambling is essential for preventing harm. Players are encouraged to remain attentive to their gaming behaviours and to understand that gambling should never interfere with personal wellbeing, relationships, or financial responsibilities.

Potential Signs of Gambling Harm

  • Frequent Betting: Increasing the frequency or size of bets beyond initial intentions.
  • Preoccupation: Continuously thinking about gambling, even outside gaming sessions.
  • Chasing Losses: Attempting to recover losses by placing additional bets.
  • Neglecting Obligations: Prioritising gambling over work, family, or social commitments.
  • Financial Difficulties: Borrowing money to gamble or using funds intended for essential expenses.
  • Emotional Distress: Experiencing irritability, anxiety, or depression due to gambling outcomes.

Self-Assessment Test

Consider the following questions to evaluate your gaming behaviour:

  • Do you ever gamble more than you can afford to lose?
  • Have you tried to reduce or stop gambling without success?
  • Do you feel restless or irritable when you attempt to cut down on gambling?
  • Have you lied to family or friends to conceal the extent of your gaming?
  • Does gambling interfere with your work or studies?
  • Have you needed to borrow money or sell possessions to fund your gambling?

If you answered "yes" to any of these questions, consider seeking guidance or making use of spins-bit.com's responsible gaming resources.

Limits & Tools

spins-bit.com provides a suite of tools that allow players to maintain control over their gambling activities. These features are designed in accordance with NZ best practice and international standards, ensuring user safety and legal compliance.

Setting Deposit Limits

  1. Access Your Account: Log in to your spins-bit.com profile and navigate to the "Responsible Gaming" section within your account settings.
  2. Choose Limit Type: Select from daily, weekly, or monthly deposit limits.
  3. Enter Limit Amount: Specify a maximum amount (in NZD) you are willing to deposit within the selected period.
  4. Confirm Changes: Save your preferences. Limits take effect immediately and cannot be increased until the existing period expires, in accordance with regulatory protections.

Session Time Limits and Breaks

  • Session Timers: Set a maximum duration for each gaming session through your personal account dashboard. Once the time is reached, you will be automatically logged out.
  • Time-Out ("Take a Break"): Request a temporary break of 24, 48, or 72 hours via the "Responsible Gaming" section. During this period, account access will be suspended, and all gaming activity will be blocked.

Regional Compliance Note: All limit-setting features are implemented in strict accordance with the Gambling Act 2003 (NZ) and align with the Department of Internal Affairs' recommendations for harm minimisation.

Self-Exclusion

spins-bit.com recognises the importance of providing robust self-exclusion options for players who wish to control or cease their gambling activities. The process is designed to comply with NZ best practice and international regulatory standards.

How to Initiate Self-Exclusion

  1. Locate the Option: Log in and visit the "Responsible Gaming" or "Self-Exclusion" section in your account settings.
  2. Select Exclusion Period: Choose a temporary (minimum 6 months) or permanent exclusion period, up to lifetime exclusion.
  3. Confirmation: Review the selected period and confirm your decision. You may be required to enter your account password and confirm via email for security purposes.
  4. Support Assistance: For additional support or to discuss exclusion options, contact spins-bit.com support at support@spins-bit.com or via live chat.

Consequences of Self-Exclusion

  • Account Access: You will be unable to log in or participate in any gambling activities for the duration of the exclusion.
  • Withdrawals: Pending balances may be withdrawn via support, subject to verification and compliance checks. New deposits and bets are strictly prohibited.
  • Refund Terms: Any remaining funds must be withdrawn within 30 days of exclusion or as required by NZ law. After this period, unclaimed balances may be handled in accordance with spins-bit.com's terms and legal requirements.
  • Irreversibility: Self-exclusion requests are binding for the selected period to protect player welfare and are not subject to early termination.

Regional Compliance Note: These procedures meet the standards set forth by the NZ Gambling Act and international responsible gambling frameworks.

Support Resources

spins-bit.com is dedicated to providing confidential, professional support for players and their families. Below are comprehensive resources for local and international assistance, self-exclusion, gambling-blocking tools, and family support.

Local Support - New Zealand

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes & Blocking Tools

Family Support Resources

Confidentiality: All support interactions are strictly confidential, and professional help is available at any time.

Help for Family

Family and friends play a crucial role in supporting individuals affected by gambling problems. Early, open, and non-judgemental communication is key to encouraging a loved one to seek help.

Tips for Supportive Conversations

  • Express Concern: Approach the person calmly and express your concern without criticism.
  • Listen Actively: Allow them to share their perspective and feelings without interruption.
  • Encourage Professional Help: Provide information about available support resources and encourage them to seek assistance.
  • Set Boundaries: Protect your own wellbeing and avoid enabling harmful behaviour.
  • Stay Informed: Learn about gambling harm and its effects to better understand their experience.

Family Support Groups & Next Steps

Operator's Commitment

spins-bit.com implements robust internal procedures to detect and address risky gambling behaviours, in compliance with NZ law and international best practices.

Internal Risk-Check Procedures

  • Behaviour Analysis: Automated and manual systems monitor player activity for indicators of problematic or excessive gambling, such as rapid deposits, increased session frequency, or repeated self-limit changes.
  • Warning Messages: Players exhibiting risk patterns may receive in-account notifications or email alerts recommending the use of responsible gaming tools or professional assistance.
  • Support Intervention: If significant risk patterns are detected, the responsible gaming team may proactively contact the player via registered email to offer support, discuss available tools, or, where necessary, enforce limits or exclusions.
  • Data Confidentiality: All monitoring and interventions are conducted in strict accordance with spins-bit.com's privacy policy and relevant NZ legislation.

Regional Compliance Note: These commitments meet or exceed the harm minimisation requirements of the Gambling Act 2003 (NZ) and the Curacao licensing framework.

Updates

spins-bit.com is committed to transparency in responsible gaming policy updates. Players will be notified of any significant changes via email and/or an informational banner on the Responsible Gaming page. The last update to this page was made on 2025-11-06.

Contact & Feedback

For responsible gaming support, policy questions, or to request assistance with self-control tools, please use the following contact options:

To provide feedback or request additional support, please complete the online form available in your spins-bit.com account or via the live chat service. All submissions are handled confidentially by the responsible gaming department.